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1. Returns Policy
At Stella’s Earrings, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item(s) within 14 days of receipt for a refund or exchange, provided the following conditions are met:
- Condition of Items: The item must be in its original condition, unworn, unused, and in its original packaging.
- Proof of Purchase: You must provide proof of purchase, such as a receipt or order confirmation.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Send an email to admin@stellasearrings.co.za with your order number and reason for return.
- Return Authorization: We will provide you with a return authorization and instructions on where to send the item(s).
- Packaging: Pack the item(s) securely in the original packaging (if possible) and include any accessories or documentation that came with the item.
3. Refund Process
- Processing Time: Once we receive your returned item(s), we will inspect them and notify you of the status of your refund.
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
- Timing: Please allow up to 14 days for the refund to be processed after we receive the returned item(s).
4. Exclusions
- Custom Orders: Custom-made or personalized items are not eligible for return unless defective.
- Hygiene Products: For hygiene reasons, earrings that have been worn or removed from sealed packaging are not eligible for return unless defective.
5. Exchange Policy
- Product Exchange: If you would like to exchange an item for a different size, color, or style, please indicate this in your return request.
- Additional Charges: Additional charges may apply for exchanges involving higher-priced items.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement or refund as appropriate, including any return shipping costs incurred.
7. Contact Us
If you have any questions or concerns about our Refunds and Returns Policy, please contact us at:
- Email: admin@stellasearrings.co.za